Miscellany and detritus, from the writer of Is This Mutton?com

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Monday, March 31, 2008

Britiush Airways: get your act together - NOW

Three words to British Airways. Sort. It. Out.
I refer to the debacle at Terminal 5, Heathrow Airport, which should have been a triumph. Completed ahead of schedule, on budget, and catapulting Europe's busiest airport into the ranks of "decent airports" rather than Third World.
But no, the world stood by and laughed as every day since its opening has degenerated into chaos. And the sad thing is, none of it is new. I wrote about wretched BA several months ago when they had another baggage handling scandal. I suspect the issues are the same. They still do not have enough baggage handlers, all in an attempt to save money.
Strange to note that 400 BA staff "volunteered" to come in to sort the back log. Volunteered?! BA should have called in dozens of extra staff and paid them overtime, the moment the issue arose, to sort the back log!
But it's typical of this arrogant, lazy company - whose management is described as old school braying hooray henry idiots - that they have put their heads in the sand and tried to blame everyone else.
BAA, and Heathrow management, have finally said that their baggage management system is working 100%. So it is firmly BA's fault that over 50 flights have again been cancelled today.
Words fail me. Surely the buffoons could have done the simple maths around number of flights, passengers and bags?
When the route to Rhodes, Greece, for our summer holiday was transferred to Easyjet from BA a few weeks ago I was actually pleased. At least with Easyjet most of the flights run on time and you don't need to worry about your baggage being on a different flight (or being sat at Gatwick for weeks).
Mind you, BAA and Heathrow need to take some responsibility for only one escalator or lift working yesterday out of 18. Duh?
This sort of incompetence makes me so mad because it shows the rest of the world that we can't get our act together. This would never have happened in France or Germany.
Someone at BA should be sacked NOW!

1 comment

Anonymous said...

I only hope they get it "sorted" by Saturday!

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