Days of "low cost" airlines numbered

I see that Easyjet's profits fell by 45%, similar to the fall of 47% suffered by Ryanair a couple of weeks ago. With rising fuel and other costs, they're going to have to consider their branding and stop calling themselves low-cost airlines. They will have to start competing equally against the big carriers and that means treating passengers like real people, having proper customer service and not charging people for taking luggage (Ryanair).

At the weekend I booked two flights to Dublin in February for a short break. I was interested to see that Ryanir was offering "free flights" for this period. But, by the time you'd clicked through to the check-out stage, the price for two tickets had shot up to the region of £353. In fact, exactly the same price, down to the looose change, that British Airways were quoting. And in BA's case, they stated the sum upfront with none of this deceitful "fly free or fly for £14" malarkey.

Faced with the choice of Ryanir and BA for the same price, it's a no-brainer. With BA you get an allocated seat (no undignified scramble at the gate); no charge for luggage, a snack and a decent cup of tea, and airmiles. Plus the airport is London City, which is very close to where we live and the friendliest, most efficient airport it's possible to find.

My advice to Stelios and Michael Ryan would be that if they no longer have a price advantage, their business model has gone up in smoke and they'd better consider introducing the frills that they so despise. Otherwise they may follow in the footsteps of Excel and the others.

Terminal 5 a pleasant experience

I wrote disparagingly about Terminal 5 at Heathrow Airport recently, following the baggage handling debacle. I thought it was a pity that this had overshadowed the new terminal and the fact it opened on schedule and on budget.
Well, having now passed through T5 on the way to San Francisco, I'm pleased to report it was a very pleasant experience.
I flew out on Sunday when there was quite a heavy (for London) snowfall, and this in itself presents difficulties. As the pilot put it, "the UK doesn't do snow very well." So we did get delayed on the runway for some time while they did the de-icing, but I have been delayed at Munich for the same reason in the past and they are good at snow.
I took hand luggage to avoid any baggage delays, but Anonymous did check in luggage and it was despatched on the carousel 10 minutes after we landed.
As far as the building itself is concerned, very light, airy and spacious. There is a policy of only making announcements for the final call, so it's surprisingly tranquil. It's quite similar to Munich's new(ish) Lufthansa terminal, and better in some respects (there are several shops at the gate!) but the money spent on the finish - for example Munich's marbled floors - is obviously nowhere near as much.
It's not a place to be if you don't like escalators. We had to go down several on arrival back from the US, and my brain is still trying to figure that out.
One very positive thing is the friendliness of the staff, both BA's and those in the airside shops. I bought some headphones in Dixon's and they offered to charge the battery while I waited for my flight. I observed that BA's staff, while under huge pressure (a lot of short haul flights had been cancelled because of the snow) were unfailingly courteous and friendly even though a lot of people were shouting and frowning. There is even someone on board the minibus from the long term car park to help with your bags.
And of course the best thing of all is that there are none of the lurid, psychedelic carpets that the rest of Heathrow inflicts on us!

Britiush Airways: get your act together - NOW

Three words to British Airways. Sort. It. Out.
I refer to the debacle at Terminal 5, Heathrow Airport, which should have been a triumph. Completed ahead of schedule, on budget, and catapulting Europe's busiest airport into the ranks of "decent airports" rather than Third World.
But no, the world stood by and laughed as every day since its opening has degenerated into chaos. And the sad thing is, none of it is new. I wrote about wretched BA several months ago when they had another baggage handling scandal. I suspect the issues are the same. They still do not have enough baggage handlers, all in an attempt to save money.
Strange to note that 400 BA staff "volunteered" to come in to sort the back log. Volunteered?! BA should have called in dozens of extra staff and paid them overtime, the moment the issue arose, to sort the back log!
But it's typical of this arrogant, lazy company - whose management is described as old school braying hooray henry idiots - that they have put their heads in the sand and tried to blame everyone else.
BAA, and Heathrow management, have finally said that their baggage management system is working 100%. So it is firmly BA's fault that over 50 flights have again been cancelled today.
Words fail me. Surely the buffoons could have done the simple maths around number of flights, passengers and bags?
When the route to Rhodes, Greece, for our summer holiday was transferred to Easyjet from BA a few weeks ago I was actually pleased. At least with Easyjet most of the flights run on time and you don't need to worry about your baggage being on a different flight (or being sat at Gatwick for weeks).
Mind you, BAA and Heathrow need to take some responsibility for only one escalator or lift working yesterday out of 18. Duh?
This sort of incompetence makes me so mad because it shows the rest of the world that we can't get our act together. This would never have happened in France or Germany.
Someone at BA should be sacked NOW!