Miscellany and detritus, from the writer of Is This Mutton?com

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Monday, August 29, 2011

28 August: A Day in the Life

I captured all the happenings of today to give you a day in the life.
It started with a walk along the canal. I used to run the 5k stretch from Ponder's End lock to a landmark I called the green bridge, but my running days have long since ended. So I walked instead and took a few photos:
Saw quite a few runners, cyclists and just a couple of narrowboats. Plus lots of wild life: swans, coots, horses.

I got home around 10.30 and realised I was out of cranberry sauce - essential for the Sunday roast. So I popped round to Budgen's, the supermarket round the corner.


After Budgen's it was time to prepare the dinner - roast chicken - and to tidy up the dining room.





While dinner was cooking I applied six watering cans of weedkiller to the lane, John having filled eight bags with weeds yesterday.
Dinner was delicious - chicken with roast potatoes, parsnips, carrots and artichokes, followed an hour later by sticky toffee pudding and custard. Just the three of us, J + daughter Rachel.
3.30pm and after dealing with the dishes and the kitchen, sat down to read the paper. John's brother Eamon came round for an hour.
Did some idle surfing on the computer for a while.
This is where it goes pear-shaped because I didn't take any more photos! However, I can reveal that after tea (buffalo mozarella/proscuitto and salad for J; quiche for me) we watched a film called "The Three Days After" with Mr Russell Crowe, which, after a slow start, became very gripping.
And to bed at 9pm to read for an hour.
How about recording one of your typical days?

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Monday, August 22, 2011

The golden days of coach travel


Another fascinating BBC 4 documentary on the 1950s hey-day of coach travel was a real eye opener. Imagine Victoria coach station in London overcrowded with thousands of excitable people, all in their best clothes and hats and hundreds of coaches to-ing and fro-ing.

On the coaches, it was quite normal to have a sing song. Sometimes you would travel all day but it didn't dampen people's enthusiasm.

They loved coach travel.

Factories in the industrial towns would often close for a fortnight in the summer, and the streets would be empty. Everyone would have gone off on a coach holiday. They loved it because they could save up during the year for their ticket, get collected virtually from the doorstep and travel with their friends and family.



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Saturday, August 20, 2011

Around the garden

The back garden is a garden of two halves. On the left, a border of earth with nothing planted; on the right, various containers and a couple of small trees. We had the border cleared a few weeks ago and I'm going to improve the soil before planting anything. There were some trees including leylandii which leeched all the goodness from the soil and left it very dry. I'm mulling over what to plant there. I was thinking a small fruit tree (maybe a medlar) and English cottage flowers, but now I am wondering about another rose bed including some climbers on the fence.

J thinks we have far too many roses as it is. Here's a shot of the rose bed at the front.


I tried growing dahlias for the first time this year. My dad was an expert. I kept to the Bishop varieties - I particularly like the red Bishop of Llandaf - but only half of them grew, and just one was red.


I had more luck with a packet of nasturtium seeds. I threw these down and the flowers have climbed all over the hedge.

The salvia Hot Lips was a particular joy this year, as was the pink phlox and the penstemons. Very prolific flowerers.
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Thursday, August 18, 2011

Children's play

There was a fascinating programme on BBC4 last night about children's play from the 1900s to the 1950s. Part 2 is tonight and will cover the 1950s and beyond. I think they're going to say that after the 50s, everyone became more affluent and children more or less stopped playing in the streets and had more toys to play with.

It's certainly true today, but it wasn't the case when I was growing up (which was well after the 50s, before you ask!).

I grew up in the comfortable suburbs of Plymouth, out in the countryside (now replaced by houses). There were fields to roam, streams with tadpoles, a children's plaground that was hideously unsafe by today's standards, and hedges where we picked primroses and blackberries.

We stayed out all day and played games: skipping, fighting "the enemy end" (the children at the end of the road), building a den, and racing go-karts which our dads had made.In the school playground we played "British Bulldog," which the teachers would stop because they said it was dangerous. We played conkers, myself a bit half heartedly because I didn't have the patience to harden the conker in the oven or douse it with vinegar.

As I got a bit older I became obsessed with writing and would borrow the neighbour's typewriter and create my own magazine, "Smash & Grab." There were plenty of other indoor games; creating plays, marrying off the Sindys to the action men, and throwing the gonk down the landing. That was a game made up with my elder brother and we used to play it for hours. Games that came out at Christmas or wet caravan holidays: Frustration, Buckaroo!, Ker-Plunk, Movie Maker, Cluedo and Monopoly.

There were toy trends that would sweep the neighbourhood. Chopper bikes. Deely boppers. Space hoppers (top). And the weird and short lived trend of running and holding a length of coloured tubing in your hand (above) so that it made a strange noise. I sometimes think I imagined those, because no-one else remembers.

What games did you play as a kid?
I
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Tuesday, August 16, 2011

Nicholas Cage interrupted by hot air balloon

There I was, on the sofa watching Nicholas Cage in Season of the Witch, when a hot air balloon gently crossed my vision.

"Quick! Get the camera," I shrieked, but J was immovable saying I had plenty of time, the balloon would be moving very slowly.

Well it was hurtling as fast as a balloon could go, but I managed to get a few shots. I wonder if it had taken part in the Bristol event? More on that and an undignified exit for one balloon in Maggie May's blog.

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Friday, August 12, 2011

Blogger turns into chipmunk

J will probably kill me for posting such a terrible picture, but there you go. Here I am, a day after the op to remove my hidden wisdom tooth. My cheek has swollen and I look like a chipmunk. Tired too because I was wide awake at 3am.

Anyway, the good news is that the pain didn't last long - I haven't had to take any painkillers since breakfast time - and I am chomping on both sides of my mouth. Hoorah.

I asked for the tooth and was going to photograph it for you but it is in four fragments and looks a bit revolting so I didn't. Enjoy your weekend!
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Tuesday, August 09, 2011

We will bounce back

It's a few hours after riots hit the UK's troublespots and some of its more affluent neighbourhoods (Ealing, Clapham). Twitter is astir again but this time with defiant people using social media to organise #riotcleanup. There is even a new website, riotcleanup.com

Watching the violence spread from London to places like Birmingham, Leeds and Bristol was terrifying. There were amazing acts of bravery - Asian youths banding together to repel the vandals in East London - and heart breaking stories of people losing their businesses and homes. I wept to hear about the Reeves business in Croydon with @marcreeves tweeting that it had been established by his great great grandfather in 1867.

Today the only Govt minister who seems to be around, Theresa May, was bleating on about "we need to" do this and that, and we "have to sit down with the police."  Fortunately the massed ranks of the Hurlingham club, Boris n Dave, are flying home from holidays today to try to sort it all out, so I'm looking forward to seeing Boris cycle down to Croydon or Dave catching the omnibus over to Hackney to have a bit of a chat with the youngsters.

Among the anguished tweets last night I saw this from Hannah Nicklin who says she understands what is driving the rioters.

Today there will be endless debate about the role of social media and BlackBerry messenging in all this, but remember there have been spates of violence like this throughout history and all they could do then was light beacons.

It's too late to start talking about "we need to get parents to keep their children in" or blaming it all on single parents and not enough fathers.  Governments have to address the matter of what to do with virtually illiterate young people for whom there are no jobs. Cutting their benefits, as the current government is trying to do, isn't an answer when nobody is creating work. I used to believe that education was the answer: that anyone, from any background, could work their way up with hard work. But now, looking at the number of graduates unable to find a job, it doesn't ring true.

All I do know is that London and our other cities will bounce back. We outnumber the anarchists and we're proud of our green and pleasant land. It's just a terrible pity that we've shown the world a glimpse of London through a broken window when most of us were bursting with pride about what we've achieved the for the Olympics.
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Sunday, August 07, 2011

Irrationally excited about the dentist

I think I've mentioned before that I've always enjoyed a visit to the dentist. I prefer it far more than going to the hairdresser. All that personal attention, and no need to make conversation!

Well this time next week I will probably be looking like a chipmunk but at least it will be gone. A wretched lower wisdom tooth which has been trying to force its way to the surface for nearly a year.

The funny thing was, I thought I'd had my wisdom teeth out years ago, in the dentist's chair. Like a trooper I came home on the bus on my own and was eating within an hour. I always disparaged those who went to hospital for such a small procedure.

Well, as Mr Ali told me this week, we have upper and lower wisdom teeth. The uppers are the ones removed in the dentist's chair. The lowers, when they have to come out, are generally removed in hospital. In my case, I have a cyst as well and it's all very close to a nerve, so I will be under a general anaesthetic.

I expect I'll be the only patient they've had who's so excited about an op. I'll be asking if I can have the offending molar, so if you're lucky I may treat you to a pic next week!

My mum is coming to stay next weekend and I asked her what the going rate is for the tooth fairy these days, but she muttered something about me being too old for all of that. Next thing she'll be telling me is that Father Christmas doesn't exist.
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Friday, July 22, 2011

Celebrities + Apprentice: great combo

Comic Relief has featured a couple of episodes of Celebrity Apprentice. But these were only shorts. What's good about the series being shown late on BBC1, on Monday evenings, is that it's a full - length series, Celebrity Apprentice USA.

To start with, I didn't think I would be grabbed. I've heard of about 5 of the participants - Stephen Baldwin, Gene Simmons, Nadia Comeneci, Lennox Lewis and the ubiquitous Piers Morgan - but the rest were unknowns. 

But get all those egos into one show, and make them deliver on real challenges, with the proceeds going to a charity each week, and it becomes a winning combination.

In the second show, the two teams had to produce a TV advert for Pedigree pet foods promoting a homeless dog scheme.

In the men's team, Gene Simmons (Kiss) and Stephen Baldwin decided to run the show single handed as project manager and director, and sent everyone else back to the hotel. Except for their acting talent, our own Lennox Lewis. The idea was that you have a big heavyweight boxing champion going all soft and mushy over a poor unloved pug dog.

So convinced were they of success they didn't even take the brief from the client, and managed to offend one of the judges, Trump's daughter Ivanka, in the process. (Both judges are Trump offspring. Isn't nepotism great?).

So you were imaging they were setting themselves up for disaster and the women's team, led by a TV executive with a most peculiar face (the effects of botox) would cruise to victory.

And quite the reverse happened. Lennox was so engaging in the ad, and it was so simple, everyone adored it and Pedigree will now use it on TV.

I had to smile because the lessons learnt from this episode are not conventional:
  • get on with it if you have a great idea and don't bother consulting with clients or colleagues
  • it's OK to ruffle the feathers of people you don't think are that important (Ivanka Trump) if you're convinced you're going to succeed.
Just a pity that Nadia Comeneci was fired. The women celebrities are all a bit nicey-nicey with each other and the one that should have got the boot didn't even get nominated.

Worth setting up your Sky+ folks. Catch the first two episodes on iPlayer.
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Monday, July 18, 2011

The picnic concert season

I'm a sucker for picnic concerts, which is unfortunate given the vagaries of the English summer. The last time we went to one of the English Heritage picnic concerts, at Kenwood House, we needed umbrellas and the picnic rug doubled as, well, a rug round the legs, as it got a bit nippy.
The picnicking hoardes
Undeterred, I booked a while ago for a more local picnic concert, this time at historic Copped Hall and featuring the New Redbridge Wind Orchestra.

And, hallejuha, the weather held off. There were sunny intervals which more than compensated for the fact it was blowing a gale. And a beer tent selling Pimm's. What more could you want?

Admiring the walled garden (Pimm's in hand)
Copped Hall is a fascinating place, dating from the 12th century. Queen Mary, Henry VIII's daughter with Katherine of Aragon, lived there (or more accurately, was imprisoned there for a time). Unfortunately it was badly damaged by fire in 1917. Since then its future has been in doubt many times with developers trying to get their hands on the parkland. However in 1996 the Corporation of London bought the parkland and the Copped Hall Trust now own the mansion and gardens.

There are regular events to raise money as the renovation continues, including tours of the gardens. We were surprised at how fine the gardens are, particularly the walled garden. And the views are spectacular. You would never guess you're so close to the M25.

So thrilled was I with the picnic concert that I nearly booked one for Saturday, care of a last minute Groupon deal: Elton John at Hatfield House. J was reluctant however so I didn't, and seeing as it rained most of the day on Saturday, we had a lucky escape!
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Wednesday, July 06, 2011

Two nations divided by a common language

While I could never be accused of having Received Pronunciation, I do speak the Queen's English quite proper like, so it's always baffling that as soon as I set foot on US soil, no-one can understand me. I find myself Americanising the tomato  (tom-ay-to) and water (wadder) as well as turning objects like pavements into sidewalks, taxis into cabs and lifts into elevators.

Our US friends have taken quite a few liberties with the language. Goodness knows what happened to aluminium in the translation (aloomin-um). Anonymous and I have a real "thing" about the phrase "I'll be with you monentarily." Aaargh! In a moment!

I read a lot of US fiction by writers like Sue Miller and Anita Shreve. There are many words and phrases which, to start with, I had no idea what they were. These include:
- Jello  (I think it's an equivalent to jam, as opposed to a wobbly jelly?)
- the bleachers
- Sophomores
- Phi Beta Kappa
- Goodwill  (charity shops?)
- the boardwalk
- Ivy League
- WASP
And then there are phrases which are quite innocuous in the US, like fanny and shag, which have entirely different meanings here. I remember being appalled as a teenager reading Elizabeth Taylor's diet tips where she gave exercises to tighten the fanny. How rude, I thought! But she meant "butt," to use another cute Americanism, or as we would say, bottom, behind or posterior (if we were very posh.)

I'm sure my US readers can reciprocate with words we use which have no meaning to you - any takers?
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Tuesday, July 05, 2011

PS on Grimaldi wedding


So here it is, for 400 Wakeups, a couple of pictures of the wedding of Prince Albert and the new Princess Charlene of Monaco.

It's been alleged that poor Charlene attempted to do a runner no less than three times: the first when she went to Paris for a dress fitting and another during the Monaco Grand Prix. No wonder she was seen crying a few times during the church ceremony.

I have to say that looking at the Hello! coverage, it struck me that the couple didn't look very happy. When she cried, Albert looked at her quizzically. There are no touching or tender looks. The kiss was really awkward - I'm sure a body language expert would have a field day. But she looked beautiful in an amazing regal dress by Armani. The bridesmaids wore a traditional Monagasque costume which looked like fancy dress.

As for the supporting cast, well it turns out Princess Caroline is estranged from Prince Ernst, so he wasn't there. She and Princess Stephanie were seen together on several occasions so they must be on speaking terms. Caroline's four children looked stunning, as did the girlfriends of sons Andrea (second in line to the throne) and Pierre.

Caroline's outfit has grown on me (right, in the turquoise maxi and rafia hat with yellow flowers). Her eldest daughter was also wearing a rafia hat. Stephanie, on the left, wore outfits in a similar colour for both ceremonies. I don't want to be mean because I like her very much, but she seems to be an example to us all of what the sun can do to your skin.

Here is the Earl of Wessex, also wearing fancy dress, and the Countess of Wessex, who represented the Queen. The wedding was stuffed to the gunnels with royalty of all descriptions, mostly minor.

Let's hope they all live happily ever after!
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Monday, July 04, 2011

Andy Murray and David Haye: what a disaster

I don't watch tennis anymore. I was a huge fan of Wimbledon a few years ago, but I don't bother now. I find it too painful to witness the feverish hope and expectation for the British players, followed by the inevitable letdown and disappointment.

Both Tim Henman and Andy Murray were among the world's top players (Murray is #4 right now) but both are chokers. Murray has now bombed in, what, four semi-finals?

The problem to me, as an observer, is psychological. He was quoted as saying "I CAN beat the world's top player, if the centre court audience gets behind me."

I have a big problem with that. It seems he's already put Nadal on a pedestal and is admitting it's unlikely he'll beat him. Yet surely any player in the top 20 can topple another. I doubt if the eventual winner Novak Dojokovic was counting on centre court support to beat the world's top player. He just woke up thinking to himself "I'm going to crucify that &@!!!!!"

I wish the British tennis players would show a bit more aggression and ambition. They seem to lack the killer instinct.

I hesitate to use David Haye as an example, seeing as he was defeated over the weekend too, but he generated a lot of hype and excitement by continually criticising his rival, Vladimir Klitschko, in the run-up to the heavyweight boxing championship.

Now Haye is blaming a broken toe for his defeat, and I think it's feeble and mealy-mouthed of him. He and his trainer took the decision that his toe wouldn't cause a problem and went ahead with the bout. So he can't now blame the injury. He went the distance. It's a sad end to his career, because he'll be remembered as a cry baby rather than a good (not great) boxer. I doubt if Klitschko will agree to a rematch. Why should he? He won fair and square. Hang up your gloves Haye and focus on your acting ambitions.
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Thursday, June 30, 2011

Oh we love a good Grimaldi wedding

I am greatly cheered by the prospect of another Big Fat Royal Wedding, the marriage of His Serene Highness Prince Albert of Monaco and the statuesque former swimmer Charlene Wittstock.

Everything about the Grimaldis is high drama, fashion and controversy.

Why, just a few days ago the bride attempted to do a runner, with a one-way ticket to her homeland of South Africa, after apparently learning about a new indiscretion by her fiance, who already has two illegitimate children.

The palace was even forced to deny this has happened (which means it must have), and Charlene was duly paraded through the streets withj Albert keeping a tight grip on her arm.

We are told she was "persuaded to stay," although the confiscation of her passport may have  had something to do with it.Monaco is a tiny place noted for tax exiles and described as "a sunny place for shady people" by W Somerset Maugham. But its high profile royals assure the principality of acres of column inches.

My favourite, you will recall, is Princess Stephanie, now 45. She married a former bodyguard but they divorced not long afterwards. She then had another baby and the father has never been revealed (but is believed to be another bodyguard). She has been a gymnast, a swimmingwear designer and a popstar, and has dated, excitingly, acrobats and lion tamers.

It seems she is often at odds with her elder sister Princess Caroline because they're often not pictured together. Let's hope there is an entente cordiale for tomorrow.

I wonder if Caroline's husband, Prince Ernst of Hanover, aka "the fighting prince," will be there? It is rumoured that he and Caroline are more or less separated. Caroline has three wonderfully attractive children. Her eldest daughter very closely resembles the younger Caroline.


The British royal family will be represented by the rather D list Prince Edward and Sophie, although Sophie could surprise us. She has a personal trainer and is experimenting with fashion, so we could be in for a Princess Beatrice style makeover.

The Monaco royal wedding is a two-day affair, tomorrow and Saturday. Can't wait!

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Wednesday, June 29, 2011

Thyme and history

We've just got back from our annual holiday in Greece. We went to the island of Kefalonia, the biggest of the Ionians.


On arrival I was surprised at how modern and prosperous the island looked. I had forgotten to swot up from my book of Greek islands and didn't know the island had suffered a terrible earthquake in 1953 which destroyed 90% of the buildings. So it lacks the little white houses of Greece, but strewn around the hillside you can see the ruined buildings.

It's a very lush and green island, heavy with the smells of thyme and rosemary which grow everywhere.

Our base was the beautiful hotel Regina Dell Acqua in Skala, built on a hill with a stunning infinity pool.

We learnt a lot of the history of Kefalonia when we took the ferry to nearby Ithaca, the smallest Ioanian island. Odysseus is believed to have very strong links with both places and we saw a bust of him in the square of Stavros village. There we also sampled the Ithacan speciality, rovani, a sticky honey cake. We learnt the origin of the phrase "beware of Greeks bearing gifts." When Oddyseus built the wooden horse to reclaim Helen of Troy, it was assumed to be a gift from a defeated army. The "victors" went off to celebrate, the horse opened and out ran Odysseus and his top soldiers who overran the Greeks and claimed victory after a 10 year war. 

On an outing to the capital of Kefalonia, Argostoli, we happened to be there for a ceremony to mark the Special Olympics which take place in Athens in July. With a great deal of fanfare athletes ran by, a torch burned and Kefalonian dancers entertained us.

Our return home unfortunately coincided with the Greek national strike. The tiny island airport had queues of people snaking around the building. The problem appeared to be that all the check-in PCs were down. I'm not sure if this was strike related. The pilot referred to it as a "bit of a kerfuffle" at the airport. It was an amazing achievement that everyone was checked in manually, laboriously, with hand written boarding passes.

All in all a fabulous holiday! I'll add some photos when Blogger gets over its picture problem - I have tried with two different browsers but no good.
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Sunday, June 12, 2011

Eligible Royals: a shopping guide for Pippa Middleton

Pippa Middleton, sister of the Duchess of Cambridge (formerly known as Waity Katie) is no longer with her banker boyfriend, according to The Sunday Times. I hope the split wasn't too traumatic for her, given that she had the major disappointment this week of being beaten by Carol Vorderman to the title "Rear of the Year."

The tabloids and gossip mags will work themselves up into a frenzy over who should date the fragrant maid of honour.

No doubt we will be told that she fell for Prince Harry and it was only a matter of time before the banker (deemed a bit boring by the gossip mags) was history.

My own theory is that she looked round on royal wedding day at the assembled royals, minor and major, and the various monied chinless wonders, all fawning over her, and thought "I'll have what she's having." 

May I suggest she draws up a list of eligible bachelors, starting with royals. Prince Harry should top the list: it would be truly fairy tale (if not vaguely sinister) to have two Middletons married to the heirs. New fascinators all round, and a new trousseau from Royal Warrant holders Reiss.

Prince Albert of Monaco is due to marry in a month, but a determined attempt could see off the wide shouldered swimmer. Failing that, Caroline's son Andrea is extremely good looking, though may have a long wait before he becomes king.

Then there's Prince Carl Philip of Sweden, although as he's unlikely to become king unless disaster should befall his two sisters, so probably of less interest.

If heirs are a priority, may I present the Crown Prince of Jordan, Hussein bin Abdullah (pictured). And Jordan is so handy for Dubai with all that glittering duty free shopping! He's only 15 so Pippa may have to play the long game, but hey, anything her sister can do....

Finally, if she'd rather just marry for money, I suggest Arpad "Arki" Busson,  the playboy financier, who has an on and off relationship with Uma Thurman. Or perhaps Sir Stelios Haji-Ioannou,  As an added bonus, he lives in Monaco, so Pippa could start socialising with the Grimaldis, particularly Caroline's very attractive children, and all those F1 drivers. Plus a private jet could come in handy, even if it is orange and based at Luton.
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Friday, June 10, 2011

On my bicycle

I saw a 70s bike propped up against the wall yesterday. Memories came flooding back. When I was a kid, the Raleigh Chopper was the bike to have, although I preferred the dainty Raleigh Twenty (pictured). I didn't have a bike until I was about 10. It was my brother's cast-off, and he had had it second hand.
I was very excited to take my bike to the Cycling Proficiency Scheme, where first of all a friendly PC was going to check our bikes for roadworthiness. Unfortunately mine fell at the first hurdle! I came home in tears, and then something brilliant happened. My parents weren't very well off, and we did something unheard of: we went to Halford's and they bought me a new bike. It was a Tri-Ang Golden Arrow, not a bit cool, but I loved it anyway. I managed to pass the cycling proficiency.
The years went by, and bikes and me were not mutually compatible. I tend to want to get off when there's too much traffic around. And in London you're constantly afraid someone will steal it.
Anyway, in 1999 I went to live in Munich or a short period, and having a bike there was a must. I went to a specialist shop and bought a beautiful ladies' bike for 500 marks, which was quite a lot of money then.
I would cycle along the Isar and go to the Englischer Garten on Sundays, or down to my friend's house. It was idyllic.
The bike came back to the UK with me but hasn't had many sorties since. A lot of cycling goes on in nearby Epping Forest but you need a mountain bike for that.
On our cycling holiday
Five years ago J dragged me and his equally unwilling daughter on a cycling holiday: five days in Shropshire / Wales.
It was a revelation, cycling along unclassified roads in the countryside with hardly any traffic. In the evening we would arrive at a hotel, our bags having been sent on by road, and it was very rewarding to have a bath and big dinner after cycling for 30 miles.
How about you and bikes?
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Thursday, June 09, 2011

Alice's bucket list

Something extraordinary happened on Twitter last night. In between the tweets discussing The Apprentice, a tweet appeared saying that Alice, a 15 year old with terminal cancer, wanted to trend on Twitter: please re-tweet. I did - as did everyone else - because an hour or so later when I checked, #alicebucketlist was in the top 10 global hash tags.

Alice created her bucket list a few days ago: the things she wants to do before she dies. She wrote in her blog last night that she and her mum were overwhelmed by all the messages, and she had only started the blog for her friends and family, never expecting it would be seen by such a huge audience. She currently has over 2000 comments and her bucket list wishes will all be fulfilled, except the trip to Kenya which she can't do because she is too poorly now.

Her wishes aren't particularly grandiose like those in the film "The Bucket List" where Jack Nicholson and Morgan Freeman went round the world ticking off the items on theirs. She wants a picture with her dog Mabel; she wants someone to do her hair (if they can); she wants a purple iPAD, although her mum had told her not to post that one. She wants to go to Cadbury World and eat lots of chocolate. And she wants everyone to donate bone marrow.

If I'm ever tempted to complain or grumble I will think of Alice and her bucket list.
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Thursday, June 02, 2011

How to do customer service - by Amazon

There was an article this week about the chap who's taken over as MD at ailing UK bookstore Waterstones. He was confident that reinvigorating the shops would send shock waves reverberating across Amazon. His assessment was that we're not brand loyal to Amazon.

I think his view is a little naive and misguided. Amazon have indeed built brand loyalty and in the good old-fashioned way, by being excellent at what they do and making it easy to do business with them.

I was astonished by their superb Kindle customer service this week.

A couple of weeks ago I bought a new Kindle because my original model, the DX, looks a bit big and old-fashioned now (and doesn't fit in a handbag). Unfortunately it stopped working, so on Monday - note, a bank holiday - I contacted Amazon UK, or rather, they rang me. You enter your phone number on the website and ask for a call back. They rang immediately, and had all my details to hand. And, joy, it was a British call centre. A small thing to ask for, but it makes all the difference.

I was promised a replacement Kindle the next day and sent an email describing how to return the defective one. This included a link to DHL, so that I could arrange for them to collect it at a time convenient to me   and the pre-paid label to use.

The new Kindle arrived as promised the next day - and how many companies would send out a new gadget to replace an old one they haven't had back yet? They give you 30 days to return it and if you haven't, your credit card gets charged again.

DHL collected the defective one today, as arranged.

Amazing service. What could be easier?

I was soon up-and-running with the replacement because all the books I have bought (99!) are easily transferred between my Kindles and other devices.

So to get back to my opening paragraph, I will still pop into Waterstones occasionally. But I'll be "Waterstoning"  (a new verb) - ie, making notes of books that look interesting and then buying them from Amazon. I'm told Waterstones will launch their own e-reader but they have a very steep hill to climb to better either the Kindle or Amazon's customer service and number of e-books.
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Friday, May 27, 2011

Getting ready for Greece

Now....are  you a last minute holiday booker, or do you book a long time in advance?
I am very much in the latter camp. The summer holiday is always booked in January, when it's a bit flat after Christmas, and I then have several months to get ready. And progressively more excited. Preparation includes losing a few pounds (I buy clothes in a smaller size to make sure I do it) and accumulating various items and clothes. 

Top of the list:
- a new basket. It goes to the pool or beach with me along with a towel, ipod, earphones, sun lotions, comb, Kindle, etc. This year's basket  (left) was bought on a visit to my Mum's in Plymouth and was produced by the RHS.


- a new set of matching sponge bag and cosmetic and make-up bags
- At least 12 books: I usually read one a day on holiday. Thank goodness for the Kindle. It was no fun carrying 12 books.

- new flip flops and silver sandals.

- three new Saress(es) with a matching hat and hat band  (yes I know.....) These are  a great invention and ideal for wearing from pool to lunch. Unlike pareos or sarongs, these are very easy to put on and always look nice.

This year's wash bag

- sun lotions when they are two for the price of one, or half price. They're a complete rip off when you buy them abroad.

Once at the resort the first thing we buy is a lilo.  It gets left behind at the end of the holiday for someone else to enjoy.   I wonder what this year's lilo trend is?

I did a last minute holiday once, when I was living in Munich. A friend and I went to the airport and bought a holiday to Crete which was departing in three days. It was very cheap and the view from the room was the air conditoning plant. After that I resolved I would always try to book early when you have lots of choice. What's your approach?


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